Wellington IT support often feels impersonal and overly corporate. Technicians arrive, fix the immediate problem, and disappear. IT NEAR U takes a different approach. Based in Wellington, the company operates on a philosophy that treats technology as a tool for people, not the other way around. Their “People First” ethos shapes every interaction, from initial contact through long-term support.
The founder, Craven Coetzee, spent more than three decades working in international IT before establishing IT NEAR U in Wellington. His background spans multiple continents and countless organisations, giving him perspective on how technology should serve real people rather than complicate their lives. This philosophy permeates the entire operation.
When you engage IT NEAR U for Wellington IT support, you’re not calling a faceless help desk. Mobile technicians arrive at your home or business with fully stocked vehicles, ready to diagnose and resolve issues on the spot. They’re matched to jobs by skill level rather than proximity, ensuring you get the right specialist for your situation. Whether you’re struggling with a slow computer, setting up a new device, or need security advice, the approach remains consistent: listen first, understand the problem, and explain solutions in plain language.
For residential users, IT NEAR U handles everything from troubleshooting Windows PCs and Apple Macs to optimising performance and removing malware. New device setup is straightforward; they configure your computer, phone, or tablet so it works exactly as you need it to. Peripheral issues like printer setup, wireless network problems, and smart home device integration fall within their scope. For seniors, the company offers patient, compassionate support with discounted labour rates, recognising that technology can feel overwhelming without proper guidance.
Beyond immediate repairs, IT NEAR U provides education on Wellington IT support topics including internet safety, password management, and email security. They supply and install ESET Internet Security as an authorised reseller and conduct security audits for business users. Backup strategies are handled carefully, with options for local backups, cloud storage integration, and automated solutions that protect your data without requiring constant attention. If disaster strikes, they offer recovery and reinstatement services through which deleted files or compromised devices regain access quickly.
The company operates across Wellington City and extends into the Greater Wellington region, including Hutt Valley, Kāpiti Coast, and Porirua. This geographic reach means local expertise without the impersonal nature of nationwide chains. They understand Wellington’s digital landscape, the local broadband providers, and the specific tech challenges faced by residents in the region.
Businesses in Wellington face different pressures than residential users. Growth requires reliable infrastructure, secure systems, and staff who can focus on their roles rather than troubleshooting technology. IT NEAR U bridges this gap with services that range from consulting startups on initial setup to managing entire IT environments for established organisations.
For new businesses, Wellington IT support starts with strategy. IT NEAR U helps define IT roadmaps, draft policies, handle compliance requirements, and plan for growth. Domain registration, professional email configuration, and SSL certificate setup form the foundation. They guide businesses away from free webmail toward professional solutions using Microsoft 365 or Google Workspace. Website setup, basic WordPress improvements, and SEO support help new ventures establish their digital presence. Google My Business assistance, Google Analytics configuration, and basic Google Ads management round out the early-stage foundation.
Established businesses need different support. IT NEAR U operates as a Managed Service Provider following ITIL principles, taking a proactive approach to prevent problems rather than reacting to crises. Service Level Agreements are tailored to each client, providing consistent support without long-term lock-in contracts. Quarterly or annual health checks identify vulnerabilities before they become costly outages. The company acts as vendor liaison with third-party suppliers, translating technical requirements and negotiating on behalf of clients. Cost control reviews identify redundant tools and licences, optimising IT spending without compromising capability.
The platform support is platform-agnostic. Windows PCs and Apple Macs receive equal attention, a rarity in Wellington’s IT support landscape. Microsoft 365 services include Outlook, OneDrive, SharePoint, Teams, and Exchange Online. These services are managed comprehensively. Google Workspace migration and cloud-native workflows are equally well-supported. For organisations moving to the cloud, IT NEAR U handles migration strategy, ensuring minimal disruption to operations. Remote work enablement, secure remote access, and Bring Your Own Device patterns are configured to balance security with flexibility.
Security takes precedence. Beyond standard antivirus and malware removal, IT NEAR U implements firewalls, cloud intrusion prevention systems, and anti-phishing measures. Internet usage monitoring helps organisations maintain productive, secure environments. Security audits produce clean health reports that demonstrate compliance and reduce risk exposure. Backup isn’t left to chance; the company partners with N-able for cloud backup options of Microsoft 365 workloads, ensuring SharePoint, Exchange Online, and OneDrive data survives any incident. Full PC and server backups to cloud provide comprehensive protection that Microsoft doesn’t guarantee by default.
Disaster recovery planning transforms from theoretical exercise into actionable strategy. IT NEAR U creates tailored recovery plans focused on cost-effectiveness and rapid restoration. Data recovery services restore access to corrupted or deleted files. Hardware procurement, equipment rentals, and office relocation support address the physical side of IT. Subcontracting services help other IT firms tackle large projects or overflow work, extending the company’s reach while benefiting local partners.
Throughout all these engagements, the approach remains rooted in people and relationships. Transparent billing shows exactly what work was done and why. Jobs are logged in time management systems, with invoices and reports provided after each engagement. Mobile technicians carry EFTPOS terminals, offering flexible payment options. The company acts as steward of client technology, ensuring organisations remain in control of their systems and data rather than becoming dependent on vendor lock-in.
Wellington IT support shouldn’t be limited to those who can afford premium rates. IT NEAR U recognises this principle through targeted programs and community commitment. SuperGold cardholders receive discounted labour rates, reflecting respect for seniors in the region. Charities and community organisations access special rates and discounted support, acknowledging their vital role in Wellington’s social fabric. Not-for-profits receive dedicated attention, understanding that technology budgets are often stretched.
Parental control systems represent a growing area of expertise. IT NEAR U collaborates with mental health consultants in the parental control sector, ensuring that family device management balances protection with healthy digital development. Parents receive training on setting appropriate controls across multiple devices and cloud services. This nuanced approach recognises that one-size-fits-all solutions fail when family dynamics and ages vary. Guidance on internet safety covers recognising threats, protecting personal information, and responding to incidents.
WiFi optimisation services have generated measurable results. A comprehensive audit identified dead zones, optimised router placement, and installed mesh networks for a Wellington restaurant, resulting in a thirty percent increase in business reviews. The same principles apply to homes; reliable, fast wireless connectivity underpins modern life, and IT NEAR U treats it as essential infrastructure rather than afterthought. Installation of ESET Internet Security provides additional protection for residential and business systems.
Looking forward, IT NEAR U remains committed to Wellington and the wider region. The company doesn’t maintain offices in secondary service areas, instead deploying mobile-first operations that bring expertise directly to clients. This model reduces overhead, keeps costs lower, and ensures that technicians maintain current knowledge rather than becoming isolated in branch locations. For Wellington residents and businesses, it means receiving the same quality support whether you’re in the city centre or across the greater metropolitan area.
The philosophy articulated in their motto is “How may we help you today?” This reflects genuine commitment to understanding each client’s unique situation. In an industry often defined by impersonal scripts and inflexible processes, IT NEAR U demonstrates that Wellington IT support can be warm, capable, and genuinely focused on outcomes that matter to people.